How can we help?
FAQ
Ordering
How can I edit my order after placing it?
Since orders usually ship within 24 hours, orders changes are not guaranteed and are needed ASAP after placing your order. Contact us here.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
We're sorry, but we do not ship to international destinations for orders placed online.
My item was damaged upon delivery. What do I do?
If your item has arrived damaged or incorrect, please contact us within 48 hours of the item's arrival for a resolution.
What is the returns & exchange policy?
You can view our policy here.
My order says delivered, but it hasn't. What do I do?
This happens from time to time as the carrier may have prematurely marked the package "delivered" before its arrival or delivered to the wrong location. We recommend checking with your neighbors and the local postal office first. If it's not found within 3 days after marked "delivered", please let us know here.